Frequently Asked Questions

See All

How do I return or exchange a Wool&Prince item?

We will gladly process returns or exchanges for up to 30 days after the date of delivery for unworn garments only (trying on a garment does not preclude you from returning or exchanging).*Exchanges and returns for gift card are free, while returns for refund are subject to an $8 fee.

We've partnered with Happy Returns to provide two options for a seamless, easy return process. You can print a prepaid label at home or visit your local Happy Returns Bar to drop off your item. When dropping off at a Happy Returns bar, you will need the QR code they send you plus the barcode on the item for them to scan in. For either option, please visit returns.woolandprince.com to start your return/exchange.

Policy exceptions:

  • Items purchased from our Warehouse Cleanout can only be returned for an exchange or gift card.
  • We don't accept any underwear returns or exchanges for hygienic reasons. Please check your measurements against the size guide before purchasing. We recommend ordering one pair to verify your correct size before ordering multiples.
  • Items purchased as part of our Father's Day free gift with purchase promotion are not eligible for return or exchange.