Free Shipping, Free Returns

Free Ground Shipping

Have a return or exchange? Simple!
A free prepaid UPS return shipping label is included in every order

International Shipping Flat Rates

USPS First Class Mail (15 to 30 days) for $25,

USPS Priority International (6 to 15 days) for $45

DHL Express (3 to 6 days) for $65

Delivery Time in Business Days

More shipping information here

Care Instructions

BUTTON-DOWNS

When necessary, we recommend taking your shirt to the dry cleaners for a crisp look. You can also machine wash your shirt using normal cycle on cold with regular laundry detergent. Lay flat or line dry. Don't use drying machine.

T-SHIRTS, POLOS & UNDERWEAR

Hand wash for best results, otherwise use gentle cycle on cold with regular laundry detergent. Lay flat or line dry. Don't use drying machine.

Size Guide

Neck

Measure around the middle of your neck, leaving the tape loose.

Waist

Measure around your natural waist, keeping the tape a bit loose.

Chest

Measure under your arms around the fullest part of your chest

Arm length

Measure from the back of your neck across the top of your shoulder to your elbow, and down to your wrist

Size Extra SmallXS
Neck 13.5-14"
Chest 32-34"
Waist 26-28"
Arm Length 31-32"
Size SmallS
Neck 14-14.5"
Chest 35-37"
Waist 29-31"
Arm Length 32-33"
Size MediumM
Neck 15-15.5"
Chest 38-40"
Waist 32-34"
Arm Length 33-34"
Size LargeL
Neck 16-16.5"
Chest 41-43"
Waist 35-37"
Arm Length 34-35"
Size Extra LargeXL
Neck 17-17.5"
Chest 44-46"
Waist 38-40"
Arm Length 35-36"

Need more size information? Click here for shirt measurements and here for a note about our fits.

FREE SHIPPING, FREE RETURNS IN USA. ORDER BY DECEMBER 16TH FOR GUARANTEED CHRISTMAS DELIVERY FREE SHIPPING, FREE RETURNS IN USA. ORDER BY DECEMBER 16TH FOR GUARANTEED CHRISTMAS DELIVERY

FAQ & Help


Contact Us

Didn’t find the answer you were looking for? Email us and receive a response within 24 hours or leave us a voicemail and we’ll call you back within 48 hours.

help@woolandprince.com

1-855-966-5243

SHIPPING

How do you ship and when can I expect my shirt?

Domestic orders will arrive within 5 business days unless you choose the 2nd day air option. Depending on the international shipping service you select, international orders can arrive in as little as three business days.

How does international shipping work?

We ship using USPS First Class Mail for a $10 flat rate on orders over $100 or DHL Express for a $35 flat rate on orders over $100. Please allow 15 to 30 days for a First Class Mail shipment and 5 to 8 business days for a DHL Express shipment. Don't be alarmed if your tracking status shows the package in customs for more than a few business days. If it's been over 10 business days and the tracking status is still showing that the package is processing in customs, please work with your local post office to expedite the process.

Many countries will charge the buyer a VAT or Duty Fee before the package can be collected. These import duty fees vary from country to country. Please be advised that you could be charged extra fees by your customs dept. If you want to know what the duty fees will be, please contact your local customs dept for the rates.

RETURNS & EXCHANGES

How do I return or exchange a Wool&Prince item?

In your shipment, we sent you a prepaid return label with some instructions. Place the return label on the original packaging with the items you are returning and drop off at your nearest UPS store.

Don’t have the return label? Send us an email with your order number (#1234) and we'll email you a label that you can print at home. We will follow up with you when your return package has been received.

Special note for Underwear: We don't accept underwear returns/exchanges, but if your first pair doesn't fit, we'll gladly send you a complimentary pair in another size. You can keep that pair on us! Please do not send worn underwear back to us.

I live in a country outside the United States and would like to make a return or exchange. How do I do it?

At this time, Wool&Prince isn’t able to provide pre-paid shipping labels for international customers. This means that if you live outside the U.S., you’ll need to pay for your own return.

To return an international order, place the item(s) in original packaging, along with the Box Pick Ticket that came with the order. If that isn’t available, please include the order number (#1234) on a piece of paper in the box. Mail the package using your preferred carrier to our warehouse at the address below:

Wool&Prince Returns Department
4774 Park 370 Blvd.
Hazelwood, MO 63042

We will follow up with you once your package has been received.

How many days do I have to make a return or exchange after purchasing an item from Wool&Prince?

We will gladly process returns or exchanges for up to 30 days after the date of delivery for unworn garments only (trying on a garment does not preclude you from returning or exchanging).

How long does the returns and exchange process take?

7 to 10 business days for U.S. orders. As soon as we receive the package in our warehouse, we’ll email you store credit or issue you a refund. You can place an exchange order with the credit or hold onto it for a future Wool&Prince purchase.

Fit & Care

How do I clean my wool shirt?

Sit back and let the wool do the work. When necessary, we recommend taking your shirt to the dry cleaners or hand washing. You can also wash your shirt on cold in the washing machine with regular laundry detergent. Don’t use bleach or fabric softeners. Lay flat or line dry. You may use a dry iron on low heat or a steamer to help smooth out any wrinkles that occur in washing.

How do your shirts fit?

Standard Fit is being phased out and we are switching to a two fit system: Regular and Slim. 

We’re adding the Regular Fit for guys who need a bit more room in the mid-section, arms, and chest.

Here’s the trick to finding your new fit: If you loved the Standard Fit, go with the same size in the Slim Fit. If you felt like you could use some extra room in the mid-section, arms, or chest, go with the same size in the Regular Fit.

We're looking for feedback. Please let us know your thoughts.

11/1/16: We added XXL in two patterns: White Tattersall and Burgundy Oxford

Are your merino wool button-downs UPF (Ultraviolet Protection Factor) rated?

Yes, the dark grounded shirts are 30-UPF and the white grounded shirts are 25-UPF. A garment with a UPF of 30 only allows 1/30th of the UV radiation falling on the surface of the garment to pass through it. In other words, it blocks 29/30ths or about 97% of the UV radiation. Tested by the Australian Radiation Protection And Nuclear Safety Agency.

Guarantee

What's the Wool&Prince guarantee?

We stand by our commitment to making better, longer-lasting apparel and we’re confident that you’ll notice the difference. If for any reason, your Wool&Prince item doesn’t meet your expectations send us an email at help@woolandprince.com and we’ll make it right.

Do you offer discount codes, coupon codes, or have sales?

We price our products without the markup that you see at most other clothing companies. That way, you know you're getting a fair price, whenever you buy from us.

Where does your wool come from? Do you use mulesed wool?

Our wool comes from Australian farms that don't practice mulesing.  

Field Tester

What's a Field Tester?

Field Testers blur the lines between work and play—and look pretty good doing it. We send these guys product so they can test it out before it’s available to the public. We also do a photoshoot and interview with each field tester to highlight their story. We hope their stories inspire your next adventure!

How do I become a Field Tester?

We’re always looking to feature more Field Testers. The best way to become a W&P Field Tester is to send us (or even better, tag #woolandprince in) beautiful images of you doing awesome things in our shirts. Hell, a Wool&Prince item doesn't even have to be in the picture. The more pictures you send us, the better! Once we know each other a bit more, we can talk about an official Field Tester photo shoot.Take a look at some examples.