Customer Experience

Remote Customer Experience Agent

About Wool&Prince:
Wool&Prince makes better, longer-lasting apparel that naturally resists odors and wrinkles—thanks to superfine merino wool.

We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing—less is more. When a need arises, buy quality over quantity. 

Job Description:
Wool&Prince is looking for an individual with 1 to 2 years of customer-facing work experience. As the first point of contact with our customers, you will listen to and learn what customers need, be a creative and informed problem-solver, and make every interaction a delightful experience for the customer. Your passion for our brand, merino wool, and living simply will be evident in your communication. 20 to 30 hrs a week. Ability to check customer service channels three to four times a day (ie morning, mid-morning, mid-afternoon, and evening) and spend around 10 to 45 minutes supporting customers each session.

Responsibilities:
-Support, inform and educate our customers via email and social media
-Update and report on KPIs (such as refund rate, exchange rate, customer suggestions, etc).
-Delight customers with prompt, thorough responses
-Anticipate what the customer needs in each interaction
-Coordinate with other departments and team members to resolve customer questions
-Stay updated on company products and the product development pipeline
-Constantly be learning skills to support and improve customer experience

Qualifications:
-Invested in thoughtful consumerism and sustainable living
-Excellent written and verbal communication skills.
-1 to 2 years of customer facing work experience

About you:
You're hungry for new experiences, enjoy learning on the fly, and you can make an impact right away. You are personable, detail oriented, creative, and an initiative-taker. You're a team player who passes the airport test. 

Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.

To apply, send a pdf resume and pdf cover letter to jobs@woolandprince.com.

Please use the email subject "Customer Experience Agent".