Operations
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Warehouse Manager
About Wool&Prince:
Wool&Prince makes better, longer-lasting apparel that naturally resists odors and wrinkles—thanks to superfine merino wool.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing.—less is more. When a need arises, buy quality over quantity.
About Our Warehouse
Well, we don't have one yet, but we're actively searching for 3,000 to 6,000 sq ft of space in Portland or Milwaukie.
Job Description:
Wool&Prince is looking for an individual with at least 2 years of eCommerce fulfillment and logistics experience. As the warehouse manager, you will be responsible for getting our warehouse off the ground and running. Hands on management of fulfillment operations. This is an position with minimal oversight in a small organization. You will not be sitting in an office. You will be directly responsible for the day-to-day and long-term success of this operation.
Warehouse Manager Responsibilities:
-Warehouse set up: buy the right equipment, manage installation, oversee transfer of inventory
-Performs all personnel management functions for site associates including hiring, scheduling, time-sheet review, training, performance management, staff development and associate discipline
-Manage warehouse processes and make improvements when needed
-Deliver the right product in the right packaging to the right customer with the right shipping method
-Process returns and exchanges
-Manage shipping costs
-Inbounding: properly store the product
-Inventory management. Maintain correct inventory and conduct regular inventory counts on low stock items
-Willing to put in longer hours around the holiday season
-Maintain IT systems, specifically printers, computers, and software
-Analyze and resolve work related issues/problems
-Investigate and report all on-the-job accidents and injuries in a thorough and timely manner
-Responsible for efficiency and profitability metrics for the warehouse
-Resolve customer service issues or product information requests as needed by the Customer Experience Department
-Investigate customer complaints involving such matters as damaged product, picking, packing, etc. Make adjustments as necessary to insure customer satisfaction.
Qualifications:
-Wool&Prince is looking for an individual with at least 2 years of eCommerce fulfillment and logistics experience
-Invested in thoughtful consumerism and sustainable living
-Excellent communication skills
-Strong technical skills: Proficient in Excel, Google docs, Dropbox, Asana, email, and Warehouse Management Software
-Comfortable taking action without input from others. Independent in thinking and action.
-Fulfillment management experience
-Inventory management experience
-Reliable, detail oriented, resourceful, and a creative problem solver
You Are:
Passionate about logistics and delighting the customer. Self-motivated. An independent worker. A strong listener and communicator. Reliable. A wearer of many hats.
Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.
How to Apply:
Send the following documents to jobs@woolandprince.com:
-Resume
-Cover letter
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Customer Experience
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Remote Customer Experience Agent
About Wool&Prince:
Wool&Prince makes better, longer-lasting apparel that naturally resists odors and wrinkles—thanks to superfine merino wool.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing.—less is more. When a need arises, buy quality over quantity.
Job Description:
Wool&Prince is looking for an individual with 1 to 2 years of customer-facing work experience. As the first point of contact with our customers, you will listen to and learn what customers need, be a creative and informed problem-solver, and make every interaction a delightful experience for the customer. Your passion for our brand, merino wool, and living simply will be evident in your communication. 10-15 hrs a week to start. Ability to check customer service channels three to four times a day (ie morning, mid-morning, mid-afternoon, and evening) and spend around 10 to 45 minutes supporting customers each session.
CX Responsibilities:
-Support, inform and educate our customers via email
-Miscellaneous analytics
-Record all customer feedback and quality control issues
-Delight customers with prompt, thorough responses
-Anticipate what the customer needs in each interaction
-Coordinate with other departments and team members to resolve customer questions
-Stay updated on company products and the product development pipeline
-Constantly be learning skills to support and improve customer experience
Growth Opportunities:
-Co-author CX protocols
-Organize CX documents
-Respond to alternative channels: Facebook, Only What Matters, Reddit, Quarterly Update
-Assist with event planning
-Coverage in Portland showroom (if local)
Qualifications:
-Invested in thoughtful consumerism and sustainable living
-Excellent written and verbal communication skills
-1 to 2 years of customer facing work experience
About you:
You're hungry for new experiences, enjoy learning on the fly, and you can make an impact right away. You are personable, detail oriented, creative, and an initiative-taker. You're a a team player who passes the airport test.
Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.
How to Apply:
Send the following documents to jobs@woolandprince.com:
-Resume
-Cover letter
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Marketing
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Marketing Manager / Project Manager
About Wool&Prince:
Wool&Prince makes better, longer-lasting apparel that naturally resists odors and wrinkles—thanks to superfine merino wool.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing.—less is more. When a need arises, buy quality over quantity.
About You:
Wool&Prince is looking for an individual with 5 to 10 years of consumer marketing and brand building experience. You're a natural leader when working in groups. You communicate clearly and geek out with project management tools (ie asana or slack channels). Your friends would describe you as organized and a planner. You're looking forward to being responsible for the growth of Wool&Prince.
You're hungry for new experiences, enjoy learning on the fly, and you can make an impact right away. You are personable, detail oriented, creative, and an initiative-taker. You're a a team player who passes the airport test.
Responsibilities:
Lead marketing team (brand director/graphic designer and communications specialist)
-Create and manage marketing calendar
-Develop strategy and execute launch for each product across all digital channels (email, social, web, PR, affiliate partners)
--Unique marketing story for each product
--Photography (lifestyle and studio)
--Product copy
--Ad creative
-Create and execute paid social and paid search marketing strategy in partnership with external agency
-Manage and develop blog content in partnership with freelance writers
-Measure KPIs
-Develop partnerships (ie Snarky Nomad boxer brief 2.0)
-Market research
--Annual survey (NPS)
--Competitive positioning
Qualifications:
-Invested in thoughtful consumerism and sustainable living
-Excellent written and verbal communication skills
-Excellent analytical skills
-5 to 10 years of consumer marketing and brand building experience
Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.
How to Apply:
Send the following documents to jobs@woolandprince.com:
-Resume
-Cover letter
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