Customer Experience
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PT Showroom Sales Associate
About Wool&Prince:
Wool&Prince makes better, longer-lasting apparel that naturally resists odors and wrinkles—thanks to superfine merino wool.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing.—less is more. When a need arises, buy quality over quantity.
About Our Showroom
We have recently moved into a new space and are thrilled to debut our new showroom with extended hours. But first, we need your help! We feature our two lines in the showroom: Wool&Prince and wool&. We carry every colorway and every size so visitors can try on each style. When customers place an order in the showroom, it will ship from our St. Louis warehouse via UPS 2nd Day Air at no extra charge. We have limited inventory in back-stock that can be purchased and taken home same-day.
Job Description:
Wool&Prince is looking for an individual with at least 1-2 years of retail experience, and/or any relevant sales or service industry experience. As the lead Sales Associate, you will be responsible for independently working the floor of our showroom in Portland. You will provide high-touch, high-quality customer service. You will listen to and learn what customers need, be informed of all product, and make every interaction an exceptional experience for the customer. Your passion for our brand, merino wool, and living simply will be evident in your interactions. 12 hrs a week to start (Saturdays and Sundays, 11am-5pm.) Experience in styling and product design knowledge a plus, but not required.
Sales Associate Responsibilities:
-Work with our customers in a high-touch showroom environment
-Process sales transactions with our Shopify POS device
-Keep showroom clean and presentable
-Organize and prepare inventory
-Be an expert on our brand story and products
-Stay updated on company products and the product development pipeline
-Offer style and fit advice
-Coordinate with other departments and team members when applicable
-Constantly be learning skills to support and improve our showroom experience
Qualifications:
-Invested in thoughtful consumerism and sustainable living
-Excellent communication skills
-1 to 2 years of relevant retail/sales experience
You Are:
Passionate about helping others. Self-motivated. An independent worker. Personable. A strong listener and communicator. Reliable. A multi-tasker.
Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.
How to Apply:
Send the following documents to jobs@woolandprince.com:
-Resume
-Cover letter
Remote Customer Experience Agent
About Wool&Prince:
Wool&Prince makes better, longer-lasting apparel that naturally resists odors and wrinkles—thanks to superfine merino wool.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing.—less is more. When a need arises, buy quality over quantity.
Job Description:
Wool&Prince is looking for an individual with 1 to 2 years of customer-facing work experience. As the first point of contact with our customers, you will listen to and learn what customers need, be a creative and informed problem-solver, and make every interaction a delightful experience for the customer. Your passion for our brand, merino wool, and living simply will be evident in your communication. 10-15 hrs a week to start. Ability to check customer service channels three to four times a day (ie morning, mid-morning, mid-afternoon, and evening) and spend around 10 to 45 minutes supporting customers each session.
CX Responsibilities:
-Support, inform and educate our customers via email
-Miscellaneous analytics
-Record all customer feedback and quality control issues
-Delight customers with prompt, thorough responses
-Anticipate what the customer needs in each interaction
-Coordinate with other departments and team members to resolve customer questions
-Stay updated on company products and the product development pipeline
-Constantly be learning skills to support and improve customer experience
Growth Opportunities:
-Co-author CX protocols
-Organize CX documents
-Respond to alternative channels: Facebook, Only What Matters, Reddit, Quarterly Update
-Assist with event planning
-Coverage in Portland showroom (if local)
Qualifications:
-Invested in thoughtful consumerism and sustainable living
-Excellent written and verbal communication skills
-1 to 2 years of customer facing work experience
About you:
You're hungry for new experiences, enjoy learning on the fly, and you can make an impact right away. You are personable, detail oriented, creative, and an initiative-taker. You're a a team player who passes the airport test.
Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.
How to Apply:
Send the following documents to jobs@woolandprince.com:
-Resume
-Cover letter
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Marketing
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Marketing Manager / Project Manager
About Wool&Prince:
Wool&Prince makes better, longer-lasting apparel that naturally resists odors and wrinkles—thanks to superfine merino wool.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing.—less is more. When a need arises, buy quality over quantity.
About You:
Wool&Prince is looking for an individual with 5 to 10 years of consumer marketing and brand building experience. You're a natural leader when working in groups. You communicate clearly and geek out with project management tools (ie asana or slack channels). Your friends would describe you as organized and a planner. You're looking forward to being responsible for the growth of Wool&Prince.
You're hungry for new experiences, enjoy learning on the fly, and you can make an impact right away. You are personable, detail oriented, creative, and an initiative-taker. You're a a team player who passes the airport test.
Responsibilities:
Lead marketing team (brand director/graphic designer and communications specialist)
-Create and manage marketing calendar
-Develop strategy and execute launch for each product across all digital channels (email, social, web, PR, affiliate partners)
--Unique marketing story for each product
--Photography (lifestyle and studio)
--Product copy
--Ad creative
-Create and execute paid social and paid search marketing strategy in partnership with external agency
-Manage and develop blog content in partnership with freelance writers
-Measure KPIs
-Develop partnerships (ie Snarky Nomad boxer brief 2.0)
-Market research
--Annual survey (NPS)
--Competitive positioning
Qualifications:
-Invested in thoughtful consumerism and sustainable living
-Excellent written and verbal communication skills
-Excellent analytical skills
-5 to 10 years of consumer marketing and brand building experience
Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.
How to Apply:
Send the following documents to jobs@woolandprince.com:
-Resume
-Cover letter
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