Free Shipping, Free Returns

Free Ground Shipping

Have a return or exchange? Simple!
A free prepaid UPS return shipping label is included in every order

International Shipping Flat Rates

USPS First Class Mail (15 to 30 days) for $10 on orders over $100

DHL Express (3 to 6 days) for $35 on orders over $100

Delivery Time in Business Days

More shipping information here

Care Instructions

BUTTON-DOWNS & SPREAD COLLAR

When necessary, we recommend taking your shirt to the dry cleaners for a crisp look. You can also machine wash your shirt using normal cycle on cold with regular laundry detergent. Lay flat or line dry. Don't use drying machine.

TEES, UNDERWEAR, & SOCKS

Gentle cycle on cold with regular laundry detergent. Lay flat or line dry. Don't use drying machine.

100% MERINO TEES & POLOS

Hand wash cold. Lay flat or line dry. Don't use drying machine.

Size Guide

Neck

Measure around the middle of your neck, leaving the tape loose.

Waist

Measure around your natural waist, keeping the tape a bit loose.

Chest

Measure under your arms around the fullest part of your chest

Arm length

Measure from the back of your neck across the top of your shoulder to your elbow, and down to your wrist

Size Extra SmallXS
Neck 13.5-14"
Chest 32-34"
Waist 26-28"
Arm Length 31-32"
Size SmallS
Neck 14-14.5"
Chest 35-37"
Waist 29-31"
Arm Length 32-33"
Size MediumM
Neck 15-15.5"
Chest 38-40"
Waist 32-34"
Arm Length 33-34"
Size LargeL
Neck 16-16.5"
Chest 41-43"
Waist 35-37"
Arm Length 34-35"
Size Extra LargeXL
Neck 17-17.5"
Chest 44-46"
Waist 38-40"
Arm Length 35-36"

Need more size information? Click here for shirt measurements and here for a note about our fits.

FREE SHIPPING, FREE RETURNS IN THE USA. $10 WORLDWIDE SHIPPING ON ORDERS OVER $100 FREE SHIPPING, FREE RETURNS IN THE USA. $10 WORLDWIDE SHIPPING ON ORDERS OVER $100

Careers

Contact Us

Didn’t find the answer you were looking for? Email us and receive a response within 24 hours or leave us a voicemail and we’ll call you back within 48 hours.

help@woolandprince.com

1-855-966-5243

Customer Experience

Remote Customer Experience Agent

About Wool&Prince:
Wool&Prince makes better, longer-lasting apparel that naturally resists odors and wrinkles—thanks to superfine merino wool.

We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing—less is more. When a need arises, buy quality over quantity. 

Job Description:
Wool&Prince is looking for an individual with 1 to 2 years of customer-facing work experience. As the first point of contact with our customers, you will listen to and learn what customers need, be a creative and informed problem-solver, and make every interaction a delightful experience for the customer. Your passion for our brand, merino wool, and living simply will be evident in your communication. 20 to 30 hrs a week. Ability to check customer service channels three to four times a day (ie morning, mid-morning, mid-afternoon, and evening) and spend around 10 to 45 minutes supporting customers each session.

Responsibilities:
-Support, inform and educate our customers via email and social media
-Update and report on KPIs (such as refund rate, exchange rate, customer suggestions, etc).
-Delight customers with prompt, thorough responses
-Anticipate what the customer needs in each interaction
-Coordinate with other departments and team members to resolve customer questions
-Stay updated on company products and the product development pipeline
-Constantly be learning skills to support and improve customer experience

Qualifications:
-Invested in thoughtful consumerism and sustainable living
-Excellent written and verbal communication skills.
-1 to 2 years of customer facing work experience

About you:
You're hungry for new experiences, enjoy learning on the fly, and you can make an impact right away. You are personable, detail oriented, creative, and an initiative-taker. You're a team player who passes the airport test. 

Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.

To apply, send a pdf resume and pdf cover letter to jobs@woolandprince.com.

Please use the email subject "Customer Experience Agent".