How do I return or exchange a Wool&Prince item?
We will gladly process returns or exchanges for up to 30 days after the date of delivery for unworn garments only (trying on a garment does not preclude you from returning or exchanging).*Exchanges and returns for store credit are free, while returns for refund are subject to a $6 fee.
We've partnered with Happy Returns to provide two options for a seamless, easy return process. You can print a prepaid label at home or visit your local Happy Returns Bar to drop off your item. When dropping off at a Happy Returns bar, you will need the QR code they send you plus the barcode on the item for them to scan in. For either option, please visit returns.woolandprince.com to start your return/exchange.
Special note for Underwear: We don't accept any underwear returns/exchanges for hygienic reasons. Please check your measurements against the size guide before purchasing. We recommend ordering one pair to verify your correct size before ordering multiples.
I live in a country outside the United States and would like to make a return or exchange. How do I do it?
At this time, Wool&Prince isn’t able to provide pre-paid shipping labels or a return portal for international customers. This means that if you live outside the U.S., you’ll need to pay for your own return.
To return an international order, place the item(s) in original packaging, along with the Box Pick Ticket that came with the order. If that isn’t available, please include the order number (#1234) on a piece of paper in the box. Mail the package using your preferred carrier to our warehouse at the address below:
Wool&Prince Returns Department
Attn: #ORDER NUMBER GOES HERE
Wool&Prince Returns
13913 NE Airport Way
Portland, OR 97230
United States
We will gladly process returns or exchanges for up to 30 days after the date of delivery for unworn garments only (trying on a garment does not preclude you from returning or exchanging).
**Around the holidays, we're flexible with the 30 day deadline. If you order something around Thanksgiving and return/exchange it around Jan 1, that is totally fine.
How long does the returns and exchange process take?
Once you initiate your return at returns.woolandprince.com, your refund, exchange, or store credit will be issued within a few hours of your return scanning into the Happy Returns Bar (or delivery service, if you choose a prepaid label).
Can I return underwear?
We don't accept any underwear returns/exchanges for hygienic reasons. Please check your measurements against the size guide before purchasing. We recommend ordering one pair to verify your correct size before ordering multiples.
What is the holiday return policy?
Purchases made between November 1, 2023 and December 31, 2023 have an extended return period. These purchases may still be returned either by January 10, 2024 or 30 days after delivery, whichever is later. All other terms of our standard return policy still apply.
Exchanging a gift? You will need the original order number and billing zip code of the purchaser/gifter, then visit
returns.woolandprince.com to complete your exchange.
Please note: refunds must be made to the original payment method. Gift cards are non-refundable, and items listed as final sale are not eligible to be returned or exchanged.
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