I live in a country outside the United States and would like to make a return or exchange. How do I do it?

Frequently Asked Questions

I live in a country outside the United States and would like to make a return or exchange. How do I do it?

At this time, Wool&Prince isn’t able to provide pre-paid shipping labels or a return portal for international customers. This means that if you live outside the U.S., you’ll need to pay for your own return.

To return an international order, place the item(s) in original packaging, along with the Box Pick Ticket that came with the order. If that isn’t available, please include the order number (#12345) on a piece of paper in the box. Mail the package using your preferred carrier to our warehouse at the address below:

Wool&Prince Returns Department
Attn: #ORDER NUMBER
Wool&Prince Returns
13913 NE Airport Way
Portland, OR 97230
United States

We will gladly process returns or exchanges for up to 30 days after the date of delivery for unworn garments only (trying on a garment does not preclude you from returning or exchanging.)

*Around the holidays, we're flexible with the 30 day deadline. If you order something around Thanksgiving and return/exchange it around Jan 1, that is totally fine.