How do you ship and when can I expect my item?
Domestic orders will arrive within 5 business days unless you choose the 2nd day air option. Depending on the international shipping service you select, international orders can arrive in as little as three business days.
How does international shipping work?
To create a better experience for our European customers, we're offering a selection of our items through our Wool&Prince Europe store. With our warehouse in the Netherlands, customers will receive their orders faster and have a better return/exchanges experience.
We ship using USPS First Class Mail and UPS Mail Innovations for a $10 flat rate on orders over $100 or FedEx Express for a $35 flat rate on orders over $150. Please allow 15 to 30 days for a USPS First Class Mail or UPS Mail Innovations shipment and 5 to 8 business days for a FedEx Express shipment. don't be alarmed if your tracking status shows the package in customs for more than a few business days. If it's been over 10 business days and the tracking status is still showing that the package is processing in customs, please work with your local post office to expedite the process.
UK Customers: per UK regulation, we collect VAT on orders under the UK's £135 import threshold. Customers will not incur any additional duties or taxes. For orders over the £135 threshold, you may incur VAT and Duty charges by Royal Mail, the courier company, or the customs office. If you'd like to avoid Duty charges and potential shipping delays, we recommend that you split the order up into multiple orders to get under the £135 threshold.
Many other countries will charge the buyer a VAT or Duty Fee before the package can be collected. These import duty fees vary from country to country. Please be advised that you could be charged extra fees by your customs dept. If you want to know what the duty fees will be, please contact your local customs department for the rates.
If I return a Wool&Prince item, will expedited or international shipping costs be refunded?
We offer free shipping, free returns in the USA for standard shipping. If you choose UPS 2nd Day Air or ship an order internationally, the shipping costs are non-refundable on returns.
RETURNS & EXCHANGES
How do I return or exchange a Wool&Prince item?
In your shipment, we sent you a prepaid return label with some instructions. Place the return label on the original packaging with the items you are returning and drop off at your nearest courier that corresponds to the label. Email us at email@example.com if you'd like a refund, otherwise we'll send over store credit once the return/exchange has been processed.
Don’t have the return label? Send us an email with your order number (#1234) and we'll email you a label that you can print at home. We will follow up with you when your return package has been received.
****With our new warehouse transition, we may need to email you your return label. Please email firstname.lastname@example.org and we'll get you set up with a label ASAP.
Special note for Underwear: We don't accept underwear returns/exchanges, but if your first pair doesn't fit, we'll gladly send you a complimentary pair in another size. You can keep that pair on us! Please do not send worn underwear back to us.
I live in a country outside the United States and would like to make a return or exchange. How do I do it?
At this time, Wool&Prince isn’t able to provide pre-paid shipping labels for international customers. This means that if you live outside the U.S., you’ll need to pay for your own return.
To return an international order, place the item(s) in original packaging, along with the Box Pick Ticket that came with the order. If that isn’t available, please include the order number (#1234) on a piece of paper in the box. Mail the package using your preferred carrier to our warehouse at the address below:
Wool&Prince Returns Department
Attn: #ORDER NUMBER GOES HERE
12826 NE Airport Way
Portland, OR 97230
We will gladly process returns or exchanges for up to 30 days after the date of delivery for unworn garments only (trying on a garment does not preclude you from returning or exchanging).
**Around the holidays, we're flexible with the 30 day deadline. If you order something around Thanksgiving and return/exchange it around Jan 1, that is totally fine.
How long does the returns and exchange process take?
7 to 10 business days for U.S. orders. As soon as we receive the package in our warehouse, we’ll email you store credit or issue you a refund. You can place an exchange order with the credit or hold onto it for a future Wool&Prince purchase.
Fit & Care
How do I clean my wool shirt?
Sit back and let the wool do the work. When necessary, we recommend taking your shirt to the dry cleaners (specify that you want the shirt dry cleaned and NOT laundered) or hand washing. You can also wash your shirt on cold in the washing machine with regular laundry detergent. Don’t use bleach or fabric softeners. Don't use oxi-clean or tide-to-go pens (including bleach-free pens). Lay flat or line dry. You may use an iron on low heat or a steamer to help smooth out any wrinkles that occur in washing.
Visit our button-up care page for more tips.
How does your clothing fit?
You can see the specific body measurements for each style on the "Size Guide" link found on the product pages.
Are your merino wool button-downs UPF (Ultraviolet Protection Factor) rated?
Yes, the dark grounded shirts are 30-UPF and the white grounded shirts are 25-UPF. A garment with a UPF of 30 only allows 1/30th of the UV radiation falling on the surface of the garment to pass through it. In other words, it blocks 29/30ths or about 97% of the UV radiation. Tested by the Australian Radiation Protection And Nuclear Safety Agency.
What is superwashed wool and do Wool&Prince products use superwashed wool?
Superwash wool is wool that is machine washable and, therefore, will not felt or shrink like untreated wool. Superwash wool is made by exposing the fiber to a chlorine gas that erodes the scales and then it is coated in a plastic resin called Hercosett 125. One yard of our t-shirt fabric has .45 grams of resin, about half the weight of a raisin. The scouring mill has a EU Ecolabel Certificate and is Standard 100 by Oeko Tex.
What's the Wool&Prince guarantee?
We stand by our commitment to making better, longer-lasting apparel and we’re confident that you’ll notice the difference. If for any reason, your Wool&Prince item doesn’t meet your expectations send us an email at email@example.com and we’ll make it right.
We are not able to provide replacement product for items that have been damaged as a result of accidents such as stains or improper care.
Do you offer discount codes, coupon codes, or have sales?
We price our products without the markup that you see at most other clothing companies. That way, you know you're getting a fair price, whenever you buy from us. The only “deals” you’ll see from us are a new customer gift-with-purchase, Black Friday/Cyber Monday gift-with-purchase, bundles on select items, a retiring section, and an eBay store.
Where does your wool come from? Do you use mulesed wool?
Our wool comes from Australian farms that don't practice mulesing.
What's a Field Tester?
Field Testers blur the lines between work and play—and look pretty good doing it. We send these guys product so they can test it out before it’s available to the public. We also do a photoshoot and interview with each field tester to highlight their story. We hope their stories inspire your next adventure!
How do I become a Field Tester?
We’re always looking to feature more Field Testers. The best way to become a W&P Field Tester is to send us (or even better, tag #woolandprince in) beautiful images of you doing awesome things in our shirts. Hell, a Wool&Prince item doesn't even have to be in the picture. The more pictures you send us, the better! Once we know each other a bit more, we can talk about an official Field Tester photo shoot.Take a look at some examples.